Accessing Food

We believe everyone has the right to access good food. If you are struggling to afford or access food, there are a number of systems in place to help which we have signposted below. 

If you need help to access food and essentials, based on your circumstances, there is help and support available to you. Visit Cardiff Council’s website for more information.

If you are self-isolating and don’t have any funds or support, call Cardiff Council’s Advice line 029 2087 1071 or contact advicehub@Cardiff.gov.uk where you can be supported with benefits and where necessary a delivery of food/ essential items parcel. If you live in Cardiff and have received a ‘shielding letter’ from the Chief Medical Officer for Wales, you can also call 029 2023 4234 ​to access support and food parcels.

Scroll down for info on:

Community Food Projects

Supermarkets

Free School Meals

Cardiff Foodbank

Mutual Aid

Local Food Deliveries and Schemes

Community Food Projects

Many organisations in the community are offering food deliveries. Please note that these have limited capacity.

C3SC have produced a number of support directories, including a comprehensive list of food services.
https://www.c3sc.org.uk/communications/communications-doc-lib/covid-19-coronavirus-information-hub/directories-of-support-and-services

Ely & Caerau: ACE is running the Dusty Forge Pantry as a delivery service in Ely and Caerau. Payment of £5 taken by debit card in advance. They deliver food to Pantry members on Wednesdays. To check if memberships are available, please contact by phone – 02920 003132. Bags will be made up to ensure food is fairly distributed. Deliveries are subject to availability and limited to one delivery per household each week.

Riverside, Canton, Grangetown: South Riverside Community Development Centre have launched the Wyndham St. Pantry. During the Covid-19 crisis members pay £2.50 and receive a delivery of food worth approx £15. More information here.

Adamsdown: Al-Ikhlas Centre is offering free hot Iftar meals throughout the month of Ramadan. Collection time: 6 – 7pm, Al-Ikhlas Centre, 92 Broadway, Adamsdown, Cardiff, CF24 1NH. They are also operating a food bank for people self-isolating or requiring assistance – details here. The centre is also looking for donations to support their work. More information here.

Various: Food For Life Wales (part of Tŷ Krishna Cymru) are distributing free plant based meals. More information here.

The Pet Food Bank Service can also support if you are struggling to feed your pets.

Supermarkets

Major supermarkets now have the details of all those who have or are due to receive a shielding letter from the Chief Medical Officer for Wales to enable them to prioritise orders for those who are shielding. Find out more here.

Free School Meals

If your child already receives Free School Meals you have a number of options outlined below. If your circumstances have changed you may now be eligible to receive Free School Meals. To apply for Free School Meals, email Freeschool.meals@cardiff.gov.uk.

BACS payment

Families with children eligible for Free School Meals will now be able to buy food using funds deposited directly into their bank account, whilst schools are closed due to COVID-19. This will provide parents with more flexibility on where they can shop and the voucher scheme which is currently being delivered will continue to run alongside the new arrangement.

The payments will be made using ParentPay, an online payment system which is in use in schools across Cardiff. All parents or carers with children who are eligible for Free School Meals will receive information on how to receive their payment. For those who are not yet using ParentPay, there will be a step by step guide on how to register and contact details should they require further information on how to receive their payment. For those who are not yet using ParentPay, there will be a step by step guide on how to register and contact details should they require further assistance.

Further information can be found here.

Supermarket Vouchers

For families who would prefer a voucher, supermarket vouchers are available for parents and carers of children currently receiving Free School Meals, and can be spent in one of the following supermarkets:

  • Tesco
  • Asda
  • Sainsbury’s
  • Morrisons
  • Marks & Spencer
  • Waitrose

Asda and Waitrose will accept online vouchers.

Self isolating and Shielding Families who are entitled to Free School Meals

For those families who are self-isolating or shielding, who also have children who are entitled to Free School Meals, and require support with a food parcel instead of BACS payment or a supermarket voucher, please contact the Free School Meals helpline on 029 2053 7250 or contact Freeschool.meals@cardiff.gov.uk.

Cardiff Foodbank

If you live in Cardiff and experiencing a financial crisis, Cardiff Foodbank may be able to help you. Foodbank will be able to provide you and your family with an emergency food parcel which will last between 3 and 5 days.

To access a Cardiff Foodbank food parcel you need a voucher. Not being able to afford food remains the primary reason for a foodbank voucher. The decision is based on your financial circumstances at the time of assessment.

To access a voucher, please check with any agency that you are already involved with, such as a housing association, health visitor, support worker, probation or others to see whether they can issue you wish one of our vouchers.

A voucher can be exchanged at one of the foodbank centres across the city. Please visit the website for our up to date locations and opening times.

The city’s Hubs and Libraries service is supporting the Foodbank, with the distribution of emergency parcels from four core hubs in the city – Ely and Caerau Hub, The Powerhouse in Llanederyn, St Mellons Hub or Central Library Hub.

While the hubs are closed for general public access, residents can knock on the door of the Hub and staff can help by issuing a food and essentials parcel.

For additional advice and support please call the Cardiff Council Advice hubs on 029 2089 1071 to make an appointment.

Mutual Aid

Local ‘Mutual Aid’ groups have been set up across the city, offering a platform for neighbours to help each other. Find your local group here.

Local Food Deliveries and Schemes

We have tried to collate a list of the home delivery services which have been independently set up across the city, however these schemes are changing and adapting all the time.

For the most comprehensive list, visit Volunteer Cardiff which has a regularly updated list that you can filter to see what is available near you.

Cardiff local Matthew Passmore has also made a website of food businesses (both takeaways and groceries) delivering at this time – check out Cardiff Delivers.

Below we have highlighted some popular schemes which may be of use:

Meals on Wheels

Cardiff Market

Riverside Farmers’ Market

Laura’s Greengrocers

Sullivan’s Greengrocers

Kemi’s Veg Boxes

Cardiff Salad Garden

Totally Welsh

Doing Good Catering

Pettigrew Bakery

No matter what your circumstances, you can be part of Cardiff’s good food response. Follow #GoodFoodCardiff for tips and inspiration, and please use the hashtag to share your own positive stories.