Priority slots for vulnerable customers – as at April 29th 2020

We have put together some information on how people who are shielding and extremely vulnerable can access prioritised supermarket delivery slots. This information is changing regularly and was last checked on the 29th April so we apologise if anything has since gone out of date.

General information from Welsh Government

Major supermarkets now have the details of all those who have or are due to receive a shielding letter from the Chief Medical Officer for Wales to enable them to prioritise orders for those who are shielding. Details of any further high risk individuals identified by GPs will also be passed on to the major supermarkets.


Delivery slots prioritised for most vulnerable as identified by Government, who have been contacted. Priority slots have an 8 hour window between either 10am – 6pm or 2pm to 10pm.

More details for Tesco.


Current Asda customers who have been identified as most vulnerable have been contacted. Those who do not fulfil this criteria can access a ‘Volunteer Shopping card’ for others to shop for them.

More details for Asda.


Morrisons has opened a helpline for vulnerable customers who are still struggling to get hold of items. Orders can be placed by calling 0345 611 6111. It has also teamed up with Deliveroo to deliver a selection of essentials via the delivery app in some areas. Morrisons has allocated a ‘Community Champion’ in each of its stores who will be tasked with identifying people in the community who may still need support.

More details for Morrisons.


Most vulnerable are given priority. There is also a telephone ordering service for those unable to get online.

More details for Sainsbury’s.


Food parcels available for most vulnerable customers.

More details for Aldi.


More details for Co-op.


Online delivery slots are prioritised for elderly, vulnerable and self isolating.  Has list of most vulnerable.

More details for Iceland.

Marks and Spencer

Working with Deliveroo to deliver groceries from around 120 franchises in BP fuel stations. It also has a range of food boxes for home delivery, including store cupboard goods, vegetable and fruit boxes, and a £45 meat box. Like Asda, it has introduced a contactless gift card that vulnerable people can buy for those helping with their shopping to use.

More details for Marks and Spencer


Online system is identifying most vulnerable and elderly.

More details for Ocado.

Priority hours for shopping in-store:

Supermarket Dedicated hours for vulnerable customers
Aldi Can enter store 30 minutes prior to opening time Monday to Saturday
Asda No dedicated hours
Co-op Prioritised Monday to Saturday 8am to 9am and Sunday 10am – 11am
Iceland First hour of trading Monday to Saturday
Lidl No dedicated hours
Marks and Spencer First hour of trading on Monday and Thursday
Morrisons No dedicated hours
Sainsburys Monday, Wednesday and Friday 8am to 9am
Tesco Monday, Wednesday and Friday 9am to 10am
Waitrose First hour of opening


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