We have put together some information on how people who are shielding and extremely vulnerable can access prioritised supermarket delivery slots. This information is changing regularly and was last checked on the 29th April so we apologise if anything has since gone out of date.
General information from Welsh Government
Major supermarkets now have the details of all those who have or are due to receive a shielding letter from the Chief Medical Officer for Wales to enable them to prioritise orders for those who are shielding. Details of any further high risk individuals identified by GPs will also be passed on to the major supermarkets.
Tesco
Delivery slots prioritised for most vulnerable as identified by Government, who have been contacted. Priority slots have an 8 hour window between either 10am – 6pm or 2pm to 10pm.
Asda
Current Asda customers who have been identified as most vulnerable have been contacted. Those who do not fulfil this criteria can access a ‘Volunteer Shopping card’ for others to shop for them.
Morrisons
Morrisons has opened a helpline for vulnerable customers who are still struggling to get hold of items. Orders can be placed by calling 0345 611 6111. It has also teamed up with Deliveroo to deliver a selection of essentials via the delivery app in some areas. Morrisons has allocated a ‘Community Champion’ in each of its stores who will be tasked with identifying people in the community who may still need support.
Sainsbury’s
Most vulnerable are given priority. There is also a telephone ordering service for those unable to get online.
Aldi
Food parcels available for most vulnerable customers.
Co-op
Iceland
Online delivery slots are prioritised for elderly, vulnerable and self isolating. Has list of most vulnerable.
Marks and Spencer
Working with Deliveroo to deliver groceries from around 120 franchises in BP fuel stations. It also has a range of food boxes for home delivery, including store cupboard goods, vegetable and fruit boxes, and a £45 meat box. Like Asda, it has introduced a contactless gift card that vulnerable people can buy for those helping with their shopping to use.
More details for Marks and Spencer
Ocado
Online system is identifying most vulnerable and elderly.
Priority hours for shopping in-store:
| Supermarket | Dedicated hours for vulnerable customers |
| Aldi | Can enter store 30 minutes prior to opening time Monday to Saturday |
| Asda | No dedicated hours |
| Co-op | Prioritised Monday to Saturday 8am to 9am and Sunday 10am – 11am |
| Iceland | First hour of trading Monday to Saturday |
| Lidl | No dedicated hours |
| Marks and Spencer | First hour of trading on Monday and Thursday |
| Morrisons | No dedicated hours |
| Sainsburys | Monday, Wednesday and Friday 8am to 9am |
| Tesco | Monday, Wednesday and Friday 9am to 10am |
| Waitrose | First hour of opening |
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